We only reluctantly and exceptionally sell parts... on a non-refundable/non-returnable basis
In rare instances when a customer is from an overseas location where it might take a few days to ship back and forth, we reluctantly agree to sell parts (for example, shipping laptops back and forth is both expensive and inconvenient). In such cases, we try to convince customers to seek out a professional repair technician locally, upon receiving the purchased parts, pointing out the risks of a do-it-yourself approach.
Example: You are going home to Barbados and your father has a laptop with a broken screen. You could purchase the screen from us, as long as someone professional replaces your screen in Barbados. You could very well end up breaking your screen and be out of luck.
We also let customers know that :
The first assumption customers make is that they have correctly identified the problem, it's associated solution or fix, and, finally, what part they need, to accomplish the repair. They could be wrong, and they often are. The outcome can be intensely frustrating.
Often customers call in with no knowledge as to the model of their devices. It takes a bunch of prompts to help them identify the model#.
Even more importantly, they often have no clue about the exact part they need.
When replacing BlackBerry Screens it is important to match the LCD screen version to the original screen.
For instance the BlackBerry Bold 9000 was manufactured over time, using 4 different LCD versions depending on the year/month it was manufactured.The same situation prevails with Macbook models. To replace your screen we need to match your existing screen version. Simply ordering a screen online for the Bold 9000 might end up in a frustrating non-solution.
Often online vendors will sell parts which even professional technicians have difficulty working with.
Touchscreens or LCD for the iPhone 4G are sometimes separately sold over the internet. While it is theoretically possible to separate a broken iPhone 4 touchscreen from an LCD (in a screen assembly), doing so is arduous and requires expensive separating tools.This attempt often ends up damaging one or both the screens (and sometimes the iPhone itself), and costs much more than replacing both the screens as a single assembly.If you must do-it-yourself, the safest bet is to buy an assembly comprising the touchscreen-and-LCD, and replace the damaged iPhone assembly with the purchased assembly.
Honest Online Vendor but a Frustrating Outcome
For whatever reason, ending up with a wrong part, model #, etc. is an outcome fraught with frustration and anxiety, and critical delays in getting your important device up and humming.
Dishonest Vendor and ...
Wrong parts, damaged parts, defective parts, etc...
Buying parts online for repairing your favorite digital device is a common behavior. After all, I am a whiz at using my computer/iPhone, so how difficult can it be. Or, if it's too much of a challenge, I can always call on GeeWizzJoe who is great with tools... always repairs his own cars!
Too, there are tons of videos online that show you how to do it. The online vendor sites commonly include videos that demonstrate a repair or replacement of parts, often suggesting this to be a simple and straightforward plug-and-play process.
We have had numerous customers who will buy parts and diligently follow the online video instructions in a valiant kick at the Do-It-Yourself-Solution can. A few frustrating hours and numerous grunts and groans later they end up with damaged parts, or worse, damaged devices.
Sometimes they turn to their techie-friend or an engineer-brother-in-law, who being a helpful sort and otherwise savvy, makes the fatal assumption that fixing digital problems should be a piece of cake. Entirely true, if you have a few hours to learn the nuances of the device and have all the tools.
Bottom Line : many hours of frustration, unnecessary expenses, possibly a device damaged beyond economic repair, and even an upset or disappointed friend, or sis-in-law.
For some depressing evidence, check out some of our customer emails
We urge you to bring along your device when buying your solution or accessory - be it a Battery, AC Adapter, Repair, or Accessory.
Being able to test it in-store allows you to be sure you are receiving the best available solution for your device's need -- minimizing the risks of buying an incorrect or incompatible part.
Having your device at hand helps ensure you walk away with a solution as opposed to a part only.