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Screen Crack - Can a screen crack by itself?

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I had my screen replaced and it broke on its own


No it didn't.

"But I didn't drop it - how could it have happened?"

It is a common misconception that replaced screens can spontaneously break on their own or that the only way a screen breaks is by dropping the device.

There are many ways that a screen can crack, or break without the device having been dropped.  You may not have even noticed the event.

"My phone was 'safe' in my handbag and when I took it out it was broken.

You may have placed the phone in the bag in such a way that it lay against the side of the handbag and taken a knock while walking, placing the bag down, stepped on, sat on, leaned on, or some other object in the bag has impacted the device.  

"I put the screen in my jacket pocket and it came back out broken."

Very common! You've left your phone in your pocket, and hung your jacket on a coat-rack or back of a chair. Especially if you have not installed a case on your phone, a gentle-seeming tap against the metal of the chair or a wall can cause a slight chip in the glass or notch in the frame which will extend to a noticeable crack or cracks in the screen.

"I was holding it in my hand and the screen shattered in front of me."

Impossible without some other influencing factor - such as a defective battery swelling and causing pressure from the inside. A swelling battery is not uncommon after a device has been exposed to liquid.

"I placed my phone facedown on the table 'like I always do' and the screen cracked.

We agree.   Placing your phone facedown IS one of the ways a screen can break.  

We don't reccommend placing your phone facedown onto ANY surface.

"I placed my phone on the table and went to bed - in the morning the screen was shattered. "

It isn't difficult to deduce that your pet has knocked it down or someone - perhaps your child - has used it unbeknownst to you.

Should you find yourself in one of these situations - although we cannot offer warranty coverage - please bring your device in, we will inspect it and may offer you:

  • A discount to replace the screen again.
  • A free tempered glass screen protector.

See also: Bent Frames & Screen Replacement

Toronto: 416 987 9860   Mississauga: 905 897 9860 Walk through our iPhone Repair Store in Mississauga and Toronto serving GTA since 2006.

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offers the lowest repair prices in Canada for Samsung Phones, Samsung Tablets & Samsung Gear Watches, using genuine Samsung replacement parts.

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IMPORTANT:
Broken Glass & Warranty Claims:
Our Repair Warranty covers:
  • MANUFACTURER DEFECTS ONLY,
  • Not damage of any kind.
There is no WARRANTY offered by anyone that covers glass that is broken again after replacement.
Read the full warranty details here.
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