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Common Phone Problems & Some Tweaks You Can Try Yourself First


Before rushing your device down to the repair-shop in a panic here are some common phone problems and failures that you can try correcting yourself:

Fast Draining Battery

Oftentimes - especially on phones that are beginning to age - it is the battery itself that needs to be replaced.  

If the problem happened suddenly - you can try removing any recently installed apps.

Try reducing your screen brightness.

Check your battery usage under settings and disable any backgrounds apps that may be draining your battery.

Slow or Lagging Response

The first thing to do is clear the device cache. 

Remove all unused and unnecessary apps.

Uninstall any UI themes.

No WiFi Connection

Try disconnecting and reconnecting to the wireless network.

Try connecting to another wireless network.

Turn WiFi feature off then back on.

Restart your phone - power it off and back on.

Phone is Getting Way Too Hot

Remove recently installed apps.

Remove large apps.

Uninstall as many games as possible.

Check for discoloration (indicating liquid damage) at the charging port. (Bring it in for repair)

Stuck in Reboot Loop or Stuck at Startup Logo

Power cycle your phone - hold the power button or the power and home buttons until it restarts.

Remove and reinsert the battery (if there is battery access).

Connect to a charger for 30 minutes or longer.

Touch ID not Working

This is usually a result of physical damage but try restarting your phone first.

Screen Doesn't Repsond to Touch

Usually a hardware problem requiring screen replacment, but just to be sure power cycle your phone.

Cannot Download or Install New Apps

Restart your phone.

Check that you have available storage space.

Clear the cache.

Add a new or different Google or iCloud account. 

Toronto: 416 987 9860   Mississauga: 905 897 9860

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