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Guiding Principles and Core Values

  
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Guiding Principles and Core Value Proposition


Please ensure all passwords are disabled or removed  where possible before leaving your device for repair - in order that we are able to fully test your device after the repair has been carried out.

When accepting your device we will ask whether your password has been removed and to supply it if it has not been.To help us better serve you, we would be grateful if you would read this document outlining our policies:

The nature of technology being complex, and getting more so, we are mindful of the imperative need to nurture and manage customer trust and relationship.

We are committed at all times to the following practices:

1. A firm commitment to the belief, "be fair to the customers, while being fair to ourselves". This adherence is inviolable for us, and we take any questioning of our integrity very personally! And, we're delighted that so far, this approach has delivered superior services to our customers.

2. A "No Surprises" price policy embedded in up-front estimates before carrying out any repairs.

3. A commitment to complete repairs quickly, typically within an hour. We share the sense of apprehension and vulnerability people experience when separated from their smartphones and laptops. We strive to ensure that a happy device is united with their happy owners in the shortest possible time.

4. Your devices carry very personal and confidential data and other identity information. We are mindful of this trust and work to ensure the integrity and safety of all your information, while striving to return the repaired solution to your care, ASAP.

5. We do not subscribe to the belief that "the customer is always right".

In the domain of technology we have expertise and experience on our side, and users come to us for technical solutions for their wounded and disabled devices.
While we can and will sometimes drop the ball, we can assure you we will do all due diligence in assessing any errors of omission or commission. We will happily offer apologies, and where warranted, refunds and/or rework at no charge to you when we find ourselves culpable. Our staff is empowered to make these decisions without any need to consult with or obtain permission from the owners.

We have numerous happy customers who have testified to having their expectations exceeded.  Happy Customers Videos   ::   Happy Customers E-Mails

Trust is a core component in this relationship and we hope you will give us the benefit of doubt when it comes to technical issues. We urge all our customers to accompany their disabled devices with a generous helping of trust when they bring them to our store.

Toronto: 416 987 9860   Mississauga: 905 897 9860       Try Our Google Virtual Walkthrough Techknow Space Google view Walk through our iPhone Repair Store in Mississauga and Toronto serving GTA since 2006.

"It's better to repair..." says Kyle Wiens @ iFixit

from Fighting Back Against The Throwaway Culture

The TechKnow Space
offers the lowest repair prices in Canada for Samsung Phones, Samsung Tablets & Samsung Gear Watches, using genuine Samsung replacement parts.

--> We challenge you to find lower prices!

IMPORTANT:
Broken Screens & Warranty Claims:
Our Repair Warranty covers:
  • MANUFACTURER DEFECTS ONLY,
  • Not damage of any kind.
There is no WARRANTY offered by anyone that covers screens that are broken again after replacement.
Read the full warranty details here.
We Are Your Trusted

Find us on www.samsung.com
The TechKnow Space provides:
Authorized Repairs for Samsung devices,
But NOT help & support.

For Samsung device HELP & SUPPORT
please visit the
Samsung Walk-In Centre
5985 Rodeo Dr Unit #8
Mississauga ON L5R 3X8 -Directions
Or Call 1 800 SAMSUNG(726 7864)


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The TechKnow Space is...
The largest retail walk-in repair centre for:
  • iPhones & iPads
  • LG Phones & LG Laptops
  • HTC Phones
  • Nokia Phones
  • Samsung Phones &
           Samsung Tablets
  • Samsung Gear Watches
  • Sony Phones &
           Sony Laptops




  • Member Of
    The Canadian Federation of Independent Business is Canada’s largest association of small- and medium-sized businesses. As a matter of policy, CFIB does not endorse or promote the products and services of its members.

    Canadian Federation of Independant Business


    BBB Accredited Business   

    Better Business Bureau Accredited


    Mississauga Board of Trade


    Toronto Region Board of Trade


    Electronic Frontier Foundation