You must present your original purchase receipt for any warranty exchange or support to be processed.
Samsung Phone Repairs:
|6 Months Parts & Labour|
|6 Months Parts & Labour|
All Other Device Repairs:
|60 Days Parts & Labour|
Bring your laptop and charger to help us verify the battery problem
Bring your laptop to help us verify the charger problem
Bring your phone and charger to help us verify the battery problem
All warranties are valid from date of purchase or repair for the duration of the specified Warranty Period.
Warranty claims do not reset the warranty period.
For example: an item that is covered for 6 months is purchased on Jan 1, and then replaced under warranty in March; the original warranty period will continue to apply -- the replaced item will still be covered against premature failure and manufacturer defects for the 6 months after Jan 1, or until June 30th.
DISCOVERING WARRANTY ISSUES ON THE GO
If you discover an issue with your repair that you suspect may be covered by warranty, but will not be able to make it in to one of our locations before the warranty period has expired:
WE CAN HELP YOU:
- CALL US and let us know you are experiencing a suspected warranty issue
- SEND US AN EMAIL to firstname.lastname@example.org and indicate:
- Your Name
- Your Work Order Number
- The problem you are experiencing
- And approximately when you will be able to bring it in
Failing to contact us as described above will result in your warranty claim being denied.
(Does not apply to manufacturer warranty service)
Repairs and Services Warranty
You only pay after repairs have been completed and you have tested the product to ensure we have satisfactorily repaired the problem(s) identified when you brought your device to us. Our job is not finished until you are happy with the outcome.
Warranty coverage is limited to issues directly related to the labour and/or parts involved with the services we performed.
The warranty does not cover:
You may still bring your device into one of our locations - we will perform an analysis to determine if there is a possibility that there has been an error of commission or omission on our part in which case we would perform a follow-up repair at no charge to you courtesy The TechKnow Space. If we determine that warranty coverage does not apply we will provide you with an estimate for repair. Often, we will offer you some discount for this second repair.
The warranty does cover:
Only those who are tehnically knowledgeable about the internal connections and workings of any particular device would be able to determine whether a follow-up issue is related to the replaced part or installation of the replaced part or whether it is or is not possible that any particular repair may impact another function -- which is why we must perform a full diagnosis of any reported follow-up issues in order to determine whether it is eligible for warranty coverage.
Any follow-up issues and/or problems will be diagnosed and assessed by our technicians. If our diagnostics indicate that the problems are a result of errors of commission or omission on the part of the customer, or are unrelated to our already-completed repairs, we will provide you with a repair estimate.
Our diagnostics and estimates will be final and non-negotiable. For a second repair, we typically will offer you some discount.
Repairs to liquid damaged devices carry no warranty either express or implied.
Under no circumstances will any requests for compensation be considered. See Limitation of Liability
Purchased Products Warranty
Retail packaged products are covered by their respective manufacturer warranty - no warranty is provided either expressed or implied by The TechKnow Space.
Laptop batteries & chargers and phone batteries are covered by The TechKnow Space warranty for the periods specified above.
We are your trusted Samsung Authorized repair Centre.
We are not an authorized services provider for Apple or Blackberry or HP or Dell or any other laptop or phone manufacturer not specified above.
We are also not a warranty support center for any product other than Samsung mobile phones and Tablets. Clearly, if your product is under warranty, or if you have any questions about manufacturer's warranty, please consult your manufacturer for support and services prior to bringing the product to us.
We however are, an out-of-warranty repair service provider for these and all brands of laptops and phones.
For what it's worth, any products damaged as a result of accidental or negligent use fall outside the warranty, and we'll be happy to provide a solution against payment.
Any non-warranty repair services we provide are strictly against payment. We repair all laptops, phones, iPods, iPod Touch, and hand-held & console games, and more
We do all repairs typically within an hour, and laptops/computers within one business day.
We look forward to the opportunity of providing you our prompt and professional repair services.
We are conveniently located and open 7 days a week to serve you.
Related: Limitation of Liability