A typical experience for your staff to repair their broken device would likely proceed as follows:
- The employee takes their broken device to tech admin.
- The tech admin may have a pool of replacement loaner devices for temporary issue to the employee.
- The tech admin will periodically send out a batch of devices needing repair to the primary warranty provider, typically the carrier network provider, an insurance company, a big box store, or the manufacturer.
- A typical arrangement for warranty providers is to turn around and ship the devices to their contracted repair partners.
- Generally, a repair at the contracted partner could take from a week to two weeks.
- The device would now get shipped back to the warranty provider who would in turn ship it back to the company with a transit delay of a few days.
- The staff will bring back the loaner device they were issued.
- The tech admin will now sync up the data between the user's original device and the loaner device.
- The cost and delays of shipping back and forth is considerable.
An unhappy device begets an unhappy and unproductive employee, which in turn begets an unhappy business owner.