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The First Mobile Repair Store Delivering Digital Repair Solutions Since 2006 - Downtown Toronto & Square One Mississauga

WHY YOUR REPAIR PROCESSES ARE BROKEN AND COSTING YOU A FORTUNE

The TechKnow Space Repair Centre
Our Passion: Repairing Mobile Devices
Our Obsession: Making Customers Happy
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A typical experience for your staff to repair their broken device would likely proceed as follows: 

 

  1. The employee takes their broken device to tech admin. 
  2. The tech admin may have a pool of replacement loaner devices for temporary issue to the employee. 
  3. The tech admin will periodically send out a batch of devices needing repair to the primary warranty provider, typically the carrier network provider, an insurance company, a big box store, or the manufacturer. 
  4. A typical arrangement for warranty providers is to turn around and ship the devices to their contracted repair partners. 
  5. Generally, a repair at the contracted partner could take from a week to two weeks. 
  6. The device would now get shipped back to the warranty provider who would in turn ship it back to the company with a transit delay of a few days. 
  7. The staff will bring back the loaner device they were issued.
  8. The tech admin will now sync up the data between the user's original device and the loaner device.
  9. The cost and delays of shipping back and forth is considerable. 

 

An unhappy device begets an unhappy and unproductive employee, which in turn begets an unhappy business owner.

TechKnow Space Toronto Ontario: 416 987 9860TechKnow Space Mississauga Ontario: 905 897 9860

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