Warranty Information

ROCK SOLID WARRANTY

Our Rock Solid warranty is a challenge to you:

To find a defect in the installed part within the warranty period.

If you don't find one - you owe us a good review for our great service!

If you do - we owe you a free re-do and a piping hot bag of freshly popped popcorn!

Warranty Periods

Repair Warranty

See Repair Warranty Details - What's is and is not covered

Product Warranty

See Product Warranty Details - What's covered & exclusions

You must present your original purchase or repair payment receipt for any warranty exchange or support to be processed.

All warranties are valid from date of purchase or repair for the duration of the specified Warranty Period.
Warranty on any repair becomes void in the event of any impact, physical damage, modification or changes to operating system software.

How Does a Warranty Claim Affect the Warranty Period?

Warranty claims do not reset the warranty period.

For example:

An item that is covered for 6 months is purchased on Jan 1, and then replaced under warranty 2 months later in March.

The original warranty period will continue to apply:

The replaced item will still be covered against manufacturer defects for the 6 months after the original purchase date.  The warranty period is in effect from Jan 1, until June 30th no matter when or how many warranty claims are processed.

Discovering Warranty Issues On-The-Go

If you discover an issue with your repair that you suspect may be covered by warranty, but will not be able to make it in to one of our locations before the warranty period has expired:

WE CAN HELP YOU:

1. CALL US and let us know you are experiencing a suspected warranty issue
2. SEND US AN EMAIL to service@techknowspace.com and indicate:
   1. Your Name
   2. Your Work Order Number
   3. The problem you are experiencing
   4. And approximately when you will be able to bring it in

Failing to contact us as described above will result in your warranty claim being denied.

Repairs and Services Warranty

You only pay for repairs after they have been completed and you have tested the product to ensure we have satisfactorily repaired the problem(s) identified when you brought your device to us. Our job is not finished until you are happy with the outcome.

Warranty coverage is limited to issues directly related to the labour and/or parts involved with the services we performed.

The warranty does not cover:

• Any damages or problems that result from accidents or misuse after you have picked up your repaired device.
  
  
  • For Example: A week after we replace your screen it breaks while you are installing or removing a case , inserting an SD card or switching SIM cards. 
    NOT COVERED
    In this scenario, the damage will have been caused by external factors or forces which would not be a result of manufacturer defect and would be unrelated to the labour process of installing the screen.
• Problems experienced afterwards that are unrelated to the original repair.
  
  
  • For Example: You've sat on your iPhone and the home button no longer works.
    After we replace your home button you discover the phone will not vibrate in silent mode.
    In this case, the vibration motor is a separate component in a different location in the device from the home button location and its connections.
    A repair to an iPhone home button would not impact the vibration motor even if it seems to be a coincidental failure. The vibration failure is likely a result of the original incident which caused the damage to the home button or may even have pre-existed.
    NOT COVERED

You may still bring your device into one of our locations - we will perform an analysis to determine if there is a possibility that there has been an error of commission or omission on our part in which case we would perform a follow-up repair at no charge to you courtesy The TechKnow Space. If we determine that warranty coverage does not apply we will provide you with an estimate for repair. Often, we will offer you some discount on this second repair.

The warranty does cover:

• Manufacturer defects in the part we've replaced.
  
  
  • For example: We've replaced your HTC M7 screen and a few days later there are lines appearing in the image. 
    COVERED
    We would analyze your device to ensure that there is no indication that additional physical damage has occurred after we performed the repair, and that the screen does indeed have a manufacturer defect -- however it is possible that the original incident which caused the screen to break may have affected the mainboard causing lines to appear which would not be covered. 
• Labour related issues.
  
  
  • For example: We've replaced the charging port on your Samsung Galaxy S4 and once you get home you connect to your WiFi and discover that the signal is weak (you have to be close to the router to get a connection).
    In this specific case, there's a chance that the antenna which connects from the charging port to the mainboard may not have been fully connected. 
    COVERED
    We would analyze your device to determine whether the problem is indeed labour related.
    

Only those who are technically knowledgeable about the internal connections and workings of any particular device would be able to determine whether a follow-up issue is related to the replaced part or installation of the replaced part or whether it is or is not possible that any particular repair may impact another function -- which is why we must perform a full diagnosis of any reported follow-up issues in order to determine whether it is eligible for warranty coverage.

Any follow-up issues and/or problems will be diagnosed and assessed by our technicians. If our diagnostics indicate that the problems are a result of errors of commission or omission on the part of the customer, or are unrelated to our already-completed repairs, we will provide you with a repair estimate.

Our diagnostics and estimates will be final and non-negotiable. For a second repair, we typically will offer you some discount.

Repairs to liquid damaged devices carry no warranty either express or implied.

Under no circumstances will any requests for compensation be considered. See  Limitation of Liability

Products Warranty

Retail packaged products are covered by their respective manufacturer warranty - no warranty is provided either expressed or implied by The TechKnow Space.

Laptop batteries & chargers and phone batteries puRchased in-store are covered by The TechKnow Space warranty for the periods specified above.  

Battery Warranty Excusions

Battery failure due to damage, misuse or wear is not covered by warranty.

Battery capacity is dependant upon individual use and is not warranted.

Failure due to depletion (heavy use) is not warranted.
-in other words the available charging cycles (useful life) of the battery has been used up.

Manufacturer Warranties

We are not an authorized services provider for Apple or Blackberry or HP or Dell or any other laptop or phone manufacturer not specified.

We are also not a warranty support center for any product. Clearly, if your product is under warranty, or if you have any questions about manufacturer's warranty, please consult your manufacturer for support and services prior to bringing the product to us.

We however are, an out-of-warranty repair service provider for these and all brands of laptops and phones.

For what it's worth, any products damaged as a result of accidental or negligent use fall outside the warranty, and we'll be happy to provide a solution against payment.

Any non-warranty repair services we provide are strictly against payment. -related: Do I Have To Pay Tax?

We repair all laptops, phones, iPods, iPod Touch, and hand-held & console games, and more.

 

We do all repairs typically within an hour, and laptops/computers within one business day.

We look forward to the opportunity of providing you our prompt and professional repair services.

We are conveniently located and open 7 days a week to serve you.

Related: Limitation of Liability