The first assumption customers make is that they have correctly identified the problem, it's associated solution or fix, and, finally, what part they need, to accomplish the repair. They could be wrong, and they often are. The outcome can be intensely frustrating.
Often customers call in with no knowledge as to the model of their devices. It takes a bunch of prompts to help them identify the model#.
Even more importantly, they often have no clue about the exact part they need.
When replacing BlackBerry Screens it is important to match the LCD screen version to the original screen.
For instance the BlackBerry Bold 9000 was manufactured over time, using 4 different LCD versions depending on the year/month it was manufactured.The same situation prevails with Macbook models. To replace your screen we need to match your existing screen version. Simply ordering a screen online for the Bold 9000 might end up in a frustrating non-solution.
Often online vendors will sell parts which even professional technicians have difficulty working with.
Touchscreens or LCD for the iPhone 4G are sometimes separately sold over the internet. While it is theoretically possible to separate a broken iPhone 4 touchscreen from an LCD (in a screen assembly), doing so is arduous and requires expensive separating tools.This attempt often ends up damaging one or both the screens (and sometimes the iPhone itself), and costs much more than replacing both the screens as a single assembly.If you must do-it-yourself, the safest bet is to buy an assembly comprising the touchscreen-and-LCD, and replace the damaged iPhone assembly with the purchased assembly.
Honest Online Vendor but a Frustrating Outcome
For whatever reason, ending up with a wrong part, model #, etc. is an outcome fraught with frustration and anxiety, and critical delays in getting your important device up and humming.
Dishonest Vendor and ...
Wrong parts, damaged parts, defective parts, etc...