Mail-in / Ship-in Repairs - Process & Instructions

• Please complete, print, and Submit the Shipping Form (below) when shipping devices to us, and enclose a print-out (or legible hand-printed facsimile) in the package.
  
  To facilitate the repair process, please also include a print-out of the emails you have exchanged with us regarding your device(s).
  
  
• Package your device in such a way as to adequately protect it. Use suffcient packing material such as bubble wrap and seal your package securely with packing tape. Do Not use "Foam Peanuts".
  
  
• Our address for all mail-in and ship-in repairs:
  
  The TechKnow Space
  33 City Centre Dr #142
  Mississauga, ON
  L5B 2N5
   
  Business Hours
   
• When the cause of your device's problem is not obvious we will complete a diagnosis and advise you of the needed repairs and provide a repair cost estimate.
  
  
• Upon your approval we will proceed to complete the repairs.
  
  
• Once the approved repairs are complete and preparatory to return-shipping your device, we will direct you to our online payment form to complete the transaction.
  
  
• Turnaround times for diagnostics & repairs can be found here.
  
  
• Repaired devices are return shipped same to next day after completion.

Our standard shipping charges for devices we repair and ship back to you are as follows:

Canada Post Express Shipping Charges :

Regional Small Package – upto 2 devices: $16.95

National Small Package – upto 2 devices: $21.95

Regional Large Package – upto 5 devices: $21.95

National Large Package – upto 5 devices: $29.95

Shipping charges will be included in the receipt/invoice we enclose in the package being shipped back.