WHY TRUST THE TECHKNOW SPACE

Domain Expertise

• Technical Experience: Since starting out on our digital repair services journey in 2006, we have tamed 200,000+ devices, and…counting....

• Technical Depth: Skills to tackle your complex repair problems – we’ve yet to discover a digital itch that we can’t scratch.

• Technical Breadth: Certified technicians diagnose, and provide quality repairs across a wide range of digital products, including smartphones, tablets, laptops, gaming consoles, wearables, etc.

• Customers Love Us: We have brought smiles to 200,000+ customers, and counting….

Service Quality

• Always Available Quality Parts: Long terms supplier relationships over 11+ years ensure availability of quality parts at economic prices thus enabling us to provide you with fast repair service and rock-solid warranty. 

• Keeping-You-In-The-Loop Service: Our reliable and collaborative repair process provide:
  • Complete Diagnostic Testing: before starting a repair and after completing the repair to ensure all problems are discovered, identified, remediated and repaired. 
  • No-Surprise Charges: Every repair charge is explicitly authorized by you.
  • Customer Satisfaction Guaranteed: You only pay after you test your repaired device and sign our Work Order confirming your satisfaction with our work. 

• Rock Solid 60-day Warranty: We challenge you to discover any defects in our parts or workmanship within this 60-day period.

• State of the Art Tools: Leveraging state-of-the-art tools and quality consumables to ensure quality repairs.

• State-Of-The-Art in Customer Service: Seamless customer interactions evidenced by our automated processes that enable fast customer interactions and responses, taking customers from:
  • Discovering & finding The TechKnow Space using online Search or Referrals 
  • Fast check-in process for devices to be repaired
  • Finally, walking away with a repaired solution typically within an hour. 

• Productivity Benefits: Our fast repair service turnaround ensures minimum device downtime and disruption to your business and personal lifestyle, as opposed to the typical frustrating multiple-days-wait experience at big box stores. 

• Mail-in Repairs: Customers from all over Canada, the US and even overseas, send us their devices for repairs 

• Ethical Business Practices: Ask the Better Business Bureau - We have consistently maintained BBB's highest rating. 

• Long-Term B2B Relationships: Our service quality is evidenced by our long-term B2B relationships: Corporates, insurance companies, municipalities and school boards count on us to keep their devices humming 

• Simple Account Administration: Customizable processes to align with varying business models and payment requirements. 

Value Pricing

• No Haggling Fixed Prices: One Price for all, published on our website. Transparency is our middle name - go ahead: compare! 

• Competitive Pricing: As much as 50% cheaper than manufacturer extended warranties. 

• Everybody Pays the HST - Good Corporate Citizens: All our customers pay HST, no exceptions!  

• Much Cheaper than Extended or Accidental Warranties: Check out The Untold Truth About Warranties  

Privacy & Security

• Data Security: Using audited workflow systems and strict security processes - we protect your data, your privacy, and your identity. 

• Internet Firewalls: Computers used in repairing your device are not directly exposed to external networks. 

• Staff Integrity: Technicians undergo rigorous training and background checks. Read more about identity theft.  

• Theft Protection: Customer devices protected for theft under our property insurance coverage.