It is a common misconception that replaced screens can spontaneously break on their own or that the only way a screen breaks is by dropping the device.
There are many ways that a screen can crack, or break without the device having been dropped. You may not have even noticed the event.
"I watched the screen break by itself in front of my eyes."
The battery has swelled up to the point that it puts so much pressure against the screen assembly from the inside that it cracks the lcd, glass or both.
"My phone was 'safe' in my handbag and when I took it out it was broken."
You may have placed the phone in the bag in such a way that it lay against the side of the handbag and taken a knock while walking, placing the bag down, stepped on, sat on, leaned on, or some other object in the bag has impacted the device.
"I put the screen in my jacket pocket and it came back out broken."
Very common! You've left your phone in your pocket, and hung your jacket on a coat-rack or back of a chair. Especially if you have not installed a case on your phone, a gentle-seeming tap against the metal of the chair or a wall can cause a slight chip in the glass or notch in the frame which will extend to a noticeable crack or cracks in the screen.
"I was holding it in my hand and the screen shattered in front of me."
Impossible without some other influencing factor - such as a defective battery swelling and causing pressure from the inside. A swelling battery is not uncommon after a device has been exposed to liquid.
"I placed my phone facedown on the table 'like I always do' and the screen cracked.
We agree. Placing your phone facedown IS one of the ways a screen can break.
We don't reccommend placing your phone facedown onto ANY surface.
"I placed my phone on the table and went to bed - in the morning the screen was shattered. "
It isn't difficult to deduce that your pet has knocked it down or someone - perhaps your child - has used it unbeknownst to you.
Should you find yourself in one of these situations - although we cannot offer warranty coverage - please bring your device in, we will inspect it and may offer you: