We are open this Monday Aug 1, Civic Holiday, from 10 am to 7 pm. Enjoy the weekend :)
Downtown Toronto &
Square One MississaugaDiagnostics is free when we complete the needed repairs.
We do charge an advance payment when you bring your device in for diagnostics service (when the problem is not immediately obvious).
This advance payment is deducted from the final repair charges if you approve the estimate and proceed with the repair(s).
See Diagnostics Fees
There are no up-front fees charged for common obvious repairs such as screen replacements.
You pay for your repair(s) after completion and you have had an opportunity to test your device.
We Accept Cash, Credit and Debit in-store, and online methods for mail-in repairs.
We do not buy or sell any devices such as phones, laptops, tablets or computers.
We do carry a wide range of accessories and cases.
We are only closed on Christmas Day - December 25, and New Years Day - January 1.
We are open on all the remaining 363 days of the year!
MISSISSAUGA
TORONTO
Our Mississauga Store has a lounge for customers to chill in, providing customers with:
We are open as late as 8 pm and we’ll be sure to wake you up just in case you get too comfortable and snooze-out
Our Toronto Store is a tiny-footprint store with breathing room only
Product Returns
Returns and/or exchanges will be accepted soley at our discretion and a restocking fee of
up to 33% will be applied.
All devices must be picked up within 30 days after we have called to notify you that the repair has been completed. We will follow up our phone call request with an email after 30 days.
We are always accepting resumes from qualified individuals who would like a chance to join our team.
We provide a ROCK SOLID warranty with all our repairs against manufacturer part defects and installation labour.
For warranty periods and terms for all our products and services see the Warranty Page.
In most cases your device-purchase or manufacturer warranty has already been voided when physical damage has occurred.
To determine your original warranty status and terms you will need to check with:
The diagnostics process varies by device and problem.
Most of our repairs are completed the same day and in as little as 1 hour or less!
Although we do prefer that you keep you receipt and present it for any warranty related or follow-up issues, we do log each and every repair performed.
If you have lost your receipt and require follow-up services, we are able to search for your record(s) using information you have provided to us when you completed your customer profile in-store.
We provide a printed Work Order ticket to all customers upon booking in devices for service.
It is very important that you retain your Work Order ticket and present it upon pickup to help ensure the secure return of your device to its rightful owner.
Lost or destroyed Work Order tickets:
For alternative identification methods see Device Pick-up for details before coming in.
Essentially - everything can be repaired, it is typically a matter of cost.
Some parts (smartphone mainboards for example) are expensive compared to other components and such repairs may even exceed the cost of replacing the device.
After diagnosing the cause of the problem we will provide a repair estimate and proceed upon your approval.
If you decide not to proceed with the repair(s) our Diagnostics Fee will apply.
If a seemingly obvious problem turns out to caused by a different component or if there is additional damage discovered during the repair process we will provide you a repair estimate and proceed upon your approval.
If you decline the repair estimate our Diagnostics Fee will apply.
We do comprehensive liquid-damage cleaning, corrosion removal & repair for devices that have had water or other liquid exposure.
Please read the Water Damaged Device Repair page before bringing your device in for repair.
"Should I repair my device or buy a new/used one?"
It's usually the first question that pops into our heads when we consider paying for a repair.
We commonly accept mail-in and ship-in repairs from both individuals and companies.
Please follow our Mail-In Repair Instructions
Logic board repairs are considered when all other repair options have been exhausted.
We understand the motivation to get your damaged device working again as soon as possible.
We know that some people will undertake a Do-It-Yourself repair attempt or turn to friends and family who may have some technical knowledge.
In other
Many times customers bring their devices to us after one of these failed alternative repair attempts.
Our policy and procedure for devices that have been opened or partially repaired
We carry mobile device parts in stock for common (and less common) repairs including:
If your device repair requires a part that we are out of stock on or do not carry we may be able to special order it.
We generally discourage bringing your own parts for a number of reasons.
In exceptional circumstances we may agree to perform the repair at our discretion.
We do not sell internal batteries, screens or any other internal parts over the counter, unless we determine it (at our discretion) to be an exceptional final-sale circumstance.
We need the password locking your computer, laptop or cell phone because we want to provide all our customers with the best service quality they expect of us.
You wouldn’t expect a mechanic to work on your car without opening up the hood or looking under the carriage. Your password is required for our technicians to make sure the repairs are done correctly and efficiently.
Your password allows us to test all the functions on your device both before and after the repair.
We take every effort to ensure the integrity of the data on your device. Most common repairs often involving component replacement do not affect the stored data whatsoever.
In some situations the damage to the device which prompted your visit to a repair shop would have already caused your data to be lost. We do offer data recovery services for these scenarios.
Other situations involving reinstalling operating systems or firmware, or when the device does not turn on or fully start, may require wiping the device data.
The TechKnow Space is committed to respecting the privacy of individuals.
TechKnow Space and its agents and representatives collect personal information in varying circumstances in the course of performing our sales, services, maintenance and installation work.
TechKnow Space uses personal information for the following purposes:
We have 2 options to serve your repair needs, choose:
• Full Service - You buy the part and repair solution from us,
or
• BYOP Service - What is BYOP? (BYOP Explained)
TechKnow Space Toronto Ontario: 416 987 9860TechKnow Space Mississauga Ontario: 905 897 9860