We repair all devices that other repair shops do not or cannot.
We custom-repair these products by specially ordering parts that are not readily available. The parts could be ordered from Canada, North America or overseas.
We would encourage you to find your repair locally - this will usually yield a faster turnaround. If you are unable to find a local solution, we are your last-resort solutions provider, ordering parts from any supplier in the world.
Should you want us to order a part and provide the repair, here is what you need to do:
1. Decide if it's worth repairing
Consider how much you paid for your broken device when you first purchased it. If you are unsure whether it is worth repairing - estimate the current $ value of your product, by checking out online offerings on Amazon, eBay, Kijiji, etc.
Most of our special order repair solutions start at $89 plus - so if your device is worth $99.95 (for example) - it may be a better decision to buy another one rather than repairing it.
On the other hand, you might want to continue using the current product because:
Whatever the reasons, you make the final call if it's worth repairing.
It may also be that your device does not need any replacement parts but merely a repair. To ascertain, we need to examine your device when you bring it in and typically only after we complete a diagnostics.
Or, it may be that you would prefer to purchase the part yourself on the internet and have us install it for you. You would be charged for the installation labour only.
2. Contact us
Using the form below, send us details about your device, the problem you are experiencing and the service you need us to provide.
We will reply with a preliminary estimate once we have confirmed*:
*The final price would be provided after we have had an opportunity to physically verify the model, part # and other information, and likely completing a diagnostics
If you accept the preliminary price & time estimate:
If you approve the final price, you have 2 options:
1. Leave your device with us.
We will go ahead and repair your device upon receiving the part from suppliers.
Upon completing the repair and testing of the solution, we will notify you that the repair has been completed.
You will come in to pick up, test and pay for your repaired device.
2. If your device is usable, pay for the repair up-front.
Take your device away with you so you can continue using it until we receive the ordered part(s).
We will notify you upon receiving the ordered part(s).
You will bring in your device and leave it with us while we complete the repair.
(typically less than 2 hours for most devices)
Upon completion of the repair, you will have the opportunity to test the solution before taking it away.
Repair pricing for special order parts will vary by device, by brand & model and the shipping costs to receive the part(s).
We will source the best quality parts available and provide you with an all-in (parts and labour) price to complete your repair solution.
Local Orders: 1 to 3 Business Days
Many devices have parts commonly available locally from our suppliers (within Canada) and can typically be received within 1 to 3 business days.
International Orders: 2 to 4 Weeks
Other parts which must be ordered from suppliers outside of Canada (in the U.S. or overseas) can take up to 4 weeks to be received.
Special Order Repairs completed will be warranted for 60 Days from completion date.
NOTE: In some very rare cases, it is possible that we might not be able to fully test all the functions of the device before completing the repair.
For example, if you bring in a phone that has a damaged display, it is possible that a thorough diagnostics can only be completed after the screen is received and replaced on your device. If after replacing the screen we discover that, for example, the microphone does not fully function, we will inform you and provide an additional estimate on this repair. We do all such additional repairs at half price.
At this time, you can make a decision and approve this additional repair (at half price), or decline it and pay for the original repair only.
We special order parts and perform repairs for the following devices and brands.
If your device / brand isn't listed please contact us.
Samsung International and non-North American Models
Samsung Galaxy Tab
Vehicle Diagnostics Scanners
Didn't find what you need?
Use the following form to send us your question. We will reply promptly by email.